Authentic Items Policy
OsnetCommerce Authentic Items Policy
At OsnetCommerce, we believe our customers are good and rational. We also believe people deserve to shop online with confidence and peace of mind. In order to achieve that, OsnetCommerce does not allow the sale of inauthentic/counterfeit items, and our vendors who violate this policy may be banned from our value chain operations. All items offered for sale on OsnetCommerce must be authentic and as advertised.
OsnetCommerce does not allow the sale of inauthentic merchandise, including any items that have been manufactured, replicated, or reproduced without authorization. All items bearing a company’s official brand name or logo must have been lawfully made by, for, or with the consent of that company, otherwise the seller is in violation of OsnetCommerce Authentic Items policy.
It is our responsibility to sell authentic products. Where we allow a vendor or seller to sell on our platform, It is the responsibility of each seller to source and sell only authentic products. If a seller is determined by OsnetCommerce to have sold inauthentic/counterfeit goods, OsnetCommerce may suspend or terminate the seller’s ability to sell on OsnetCommerce immediately, indefinitely, and without warning; and current or future payments held by OsnetCommerce on the seller’s behalf may be forfeited, withheld, and applied towards the reimbursement of buyers.
If a buyer receives an item determined to be inauthentic, OsnetCommerce will not facilitate the return or replacement of this item to the seller and the seller bears the entire risk of losing the physical item, the monetary value of the item, and the privilege to continue selling on OsnetCommerce. Sales of inauthentic/counterfeit goods may also lead to civil and criminal penalties and legal action against sellers by the lawful owners of the intellectual property infringed upon, and OsnetCommerce will cooperate with the appropriate parties in holding the offending sellers accountable.
We take our responsibility to provide a safe platform for buying and selling online in every jurisdiction very seriously and this includes merchandise/product authenticity. We constantly work hard to improve how we detect and prevent inauthentic/counterfeit products from reaching our marketplace because we know that our customers trust that they are buying authentic products when they shop on OsnetCommerce. It is our job to provide an online marketplace deserving of trust and this is why we stand behind the products sold on our site with our 100% Buyer Protection program.
We encourage anyone (buyer or seller) who suspects inauthentic items are being sold on OsnetCommerce to notify us by emailing trustandsafety@OsnetCommerce.com. We will investigate the situation and take appropriate action.